Answers for common activity and reward questions.
Use the guidance below before contacting support. Include relevant references so the team can review your case efficiently.
Why is an activity still pending?
Some events require provider confirmation, a holding period or manual review. Pending value is not yet eligible for redemption.
Why did I not receive a reward?
Common reasons include failed qualification, incomplete requirements, attribution failure, duplicate completion, provider reversal, country restrictions or suspected abuse. Check the activity instructions and contact support with the activity name and approximate completion time.
Why is a survey unavailable?
Survey providers may close quotas, screen participants or limit availability by profile and country. Starting screening questions does not guarantee qualification.
Why is a redemption method missing?
Methods and denominations can change by country, provider inventory, account verification and service availability. Use only the methods shown inside the app.
How do I report a failed redemption?
Send your CoinAura account email, request date, amount or denomination, method, status and transaction/reference ID. Do not email passwords, OTPs or full financial credentials.
How do I delete my account?
Use the in-app Delete Account option where available or follow the instructions on the public Account Deletion page.
Include enough detail for review.
Account email, activity name, date, status and reference ID are usually helpful.